VP, Store Operations
Frederick, MD 
Posted 12 days ago
Job Description

Position Summary: VP, Store Operations

Music & Arts is looking for a progressive and creative sales leader to serve as Vice President of Store Operations. Reporting to the President of Music & Arts, the Vice President will be accountable for driving national sales and services objectives while fostering a multi-channel sales culture. The position is responsible for directing expansion of sales offerings in existing and new markets, overseeing stores and lessons teams, stores and lessons support teams, special projects and initiatives. The Vice President of Store Operations must bring a servant-leader mindset to develop staff members, and be a dynamic and accountable cross-functional partner to enterprise leadership.

Responsibilities will include, but will not be limited to the following:

Organization Leadership

  • Establish M&A strategy for Stores, Lessons, In Store Rental Growth and Sales Operations
  • As a member of the M&A Leadership team, establish priorities and programs necessary to deliver organizational results
  • Ensure that teams have clear tactical plans and workload direction
  • Establish and execute an effective communication process for the field teams and the M&A organization.

People Leadership

  • Oversee Stores, Lessons, and Sales Operations teams
  • Manage & develop a team of leaders, supporting the growth of associates within the department

Results Leadership

  • Manage and deliver results in Stores, Lessons and in store rental growth at a national level
  • Communicate results to the M&A Leadership team and Guitar Center Management Committee
  • Perform additional duties as assigned

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band, you'll need the following experience:

  • Bachelor's degree is required, preferable in Music, Education, Business or similar
  • Valid state driver's license
  • 14 years of relevant work experience (in addition to degree)
  • 5 years of retail sales management experience, preferably in the Retail/Music segment
  • Skilled understanding of sales channel processes, policies and procedures.
  • Skilled understanding of retail sales application and systems such as POS and ecommerce

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to recruiting@guitarcenter.com.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
14+ years
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