International Business Services

Full Time

77933BR

Job Summary

The new patient coordinator will be responsible for answering phones, responding to inquiries, registering new patients in epic, collection of medical records and insurance documentation (if applicable) and any other required patient documentation. Communicates with clinics to ensure they are able to accommodate patient's request, communicates with clinic physicians on urgent International requests, submits payments to financial analyst for processing and meets with new patients to explain new patient process when it's an in-person inquiry. At times will need to schedule appointments, confirm and/ or re-schedule and cancel appointments for both new and existing patients. Provides guidance to patients on services provided by International Services. Follows all HIPPA guidelines and any other government agency requirements. Will handle additional administrative tasks within the department. Provide back-up to the international liaisons when needed.

The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

UCSF International Services assists hundreds of patients seeking care from countries outside the United States. Our patients come from 88 countries and our team of coordinators and financial analyst coordinate all aspects of a patient's visit from before the patient arrives to after they leave. We are looking for a talented team member to join international services.

Required Qualifications

• Bachelor's degree in a related area or four years of applicable experience.
• Three or more years of administrative experience
• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally
• and in writing.
• Excellent organizational skills and ability to multi-task with demanding timeframes.
• Working knowledge of common organization-specific and other computer application programs.
• Ability to use discretion and maintain confidentiality.

Preferred Qualifications

• Attention to details and knowledge of HIPPA Laws
• Patient-focused customer service cultural sensitivity

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004263 ADMIN OFCR 2 CX

Job Category

Administrative Support, Support Services

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

Flexible (combination of onsite and remote work), Mission Bay (SF), San Francisco, CA

Shift

Days

Shift Length

8 Hours