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The Head of Risk Consulting Advisory Services provides the strategic vision, cultural leadership and leads service delivery for CDW's Security Governance, Risk, Compliance, and Program Consulting group (SGRCP) within the Security Organization. The SGRCP provides broad based GRC/IRM professional services primarily to the technology & cybersecurity, internal compliance and internal audit customer functions. Key service offerings typically revolve around:

• Governance (e.g. Strategy Workshops, Structure, Policy & Procedures, etc.)
• Risk (e.g. Risk Assessments; Risk Transfer, Mitigation, Response and Alignment)
• Regulatory and Industry Compliance Controls Assessment, Testing, Validation and Remediation (e.g. CCPA, CMMC, GDPR, HIPAA, PCI, SOX, etc.)
• Framework/Standards Maturity Assessments, Roadmaps and Remediation (e.g. NIST, CIS, ISO, ZTA etc.)

This leader is responsible for developing culture, strategy, and operations to deliver ongoing and ever-evolving best-in-class services to help customers accelerate their Digital Transformation initiatives and ongoing needs to manage risk. The Head of Risk Consulting Advisory Services works to build and scale a services business, in a bold, fast-moving, transparent, and values-led organization to enable customer and company success.

Key Areas of Responsibility

• Develop and implement operational plans to continuously evolve SGRCP group offerings in alignment with CDW leadership by focusing on (i) leveraging existing coworker team strengths and capabilities; (ii) current market prospects and identifying where new opportunities can be exploited and (iii) leveraging an existing partner ecosystem where professional service offerings can be bundled leading to attractive solution-based outcomes.
• Develop strong coworker delivery relationships that will result in a unified, collaborative team approach to services delivery while cultivating and evolving existing skills and capabilities.
• Carry the CDW coworker culture banner emphasizing talent development and individual coworker goal achievement while inspiring team spirit and confidence, and overall sense of organizational value.
• Act as an evangelist for SGRCP group within CDW. Assist sales and presales with selling when required by:
  • Cultivating strong relationships with customer facing CDW sellers to identify and drive services opportunities for the SGRCP group
  • Collaboratively develop and evolve marketing and delivery content that can be shared with solution architects and other pre-sales resources that highlight CDW services' value positioning, scope of services, marketing collateral, pricing and customer deliverable/performance expectations.
  • Serving as key account executive contact for significant customers when the SGRCP group is engaged.
• Oversee operational resource management, project delivery and operational success metrics for the SGRCP group.
• Be accountable for the SGRCP group financial goals and metrics, including revenue, gross margin, individual/team revenue contribution and individual/team utilization.
• Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.
• Build and scale global service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building an effective and efficient delivery methodologies.

Education and/or Experience Qualifications

• 15+ years of experience in professional services or VAR organization with demonstrated track record of revenue growth and evolving delivery capabilities while successfully partnering with delivery professionals, channel partners, sellers and solution architects.
• Deep understanding of governance, risk and compliance practices within large organizations with emphasis on operational business processes and more importantly on information technology and cybersecurity.
• Worked in a customer facing role providing services that revolved around assessing, developing, implementing, remediating and operationalizing compliance and IT risk management programs, including performing control and risk assessments across various industry and regulatory frameworks.
• Understanding of how to identify, assess and mitigate strategic, operational, technological and financial risks at all levels of an organization
• Experience working with each of the three lines of business (i.e. Management, Compliance, Internal Audit).
• Experience working with customer C-Suite and Board Members (CRO, CAE, CFO, CIO, CTO, CISO, GC)
• Demonstrated track record of leading and growing teams and developing talent.
• Understands quantitative and qualitative risk analysis and risk exposures underlying common security frameworks, standards and compliance regulations
• Experience working on complex projects and business challenges.
• Bachelor of Business, Accounting, MIS, Cybersecurity, or related field of study or equivalent industry experience
• Understanding of core risk management and compliance concepts, such as: eGRC, Integrated Risk Management, Segregation of Duties, Change Management, Backup & Recovery, Data Classification and Labeling, Control Rationalization, Fraud Control, Regulatory Readiness and Compliance, Business Process Improvement, SOX, NYDFS, FTC, ESG Compliance, SOC 1 & 2 Reporting, Third Party Risk Management, Internal Audit - Co-Sourcing & Outsourcing, MITRE Risk Framework, Global and State Data Privacy Regulations, PCI controls, Internal Audit Functions, Security Operations, Risk Analytics, Project Management, Recovery and Resolution Planning

Required Qualifications

• 8+ years of experience managing, leading and/or delivering professional services or consulting teams
• Subject matter expertise to facilitate customer interactions and drive the execution of complex client engagements in the Risk Consulting, IT, Financial Audit, Compliance, and Data Privacy fields.
• Proven experience building and leading a team of 50-100+ people in fast-paced, growing company
• Experience in a mix of industries including some or all of the following: retail, wholesale, manufacturing, distribution, financial services and/or healthcare.
• Experience managing technical, cross-functional services teams (e.g., consulting, implementation, trainers, project managers) as well as managing delivery partners.
• Ability to be an evangelist for CDW customers and serve according to CDW's values.
• Ability to travel up to 25%

Preferred Qualifications

• CPA, CISA, CISM, CRISC or CISSP certified
• Experience at large professional services and/or Big 4 consulting firm(s), VARs, financial services or other highly regulated industry (energy/utilities, healthcare, finance)