About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

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Summary:

The GSOC Operator will be responsible for supporting all Principal Security Teams by using best practices to monitor, identify, analyze, inform agents in real-time of the threat environment. Additionally, the GSOC Operator is responsible for the detailed and accurate logging of all security-related information and disseminating information in an efficient and professional manner using various communication methods. The successful candidate will have a passion for customer service, teamwork, and information management.

Duties:

* Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.

* Dispatch emergency responses to (fire, medical, bomb threat, active shooter, trespassers, surveillance detection, etc.) as requested by physical security teams.

* Monitor multiple cameras and tracking software.

* Confidently maneuver through various computer-based monitoring platforms including camera systems, access control systems, and alarm processing systems.

* Effectively monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open source research.

* Collect, input, and maintain accurate and detailed records of security operations data within a centralized Intelligence and Data Management Platform.

* Report time-sensitive security information to customers in a professional, succinct, and accurate manner via email, security logs, verbally, or text.

* Anticipate the needs of physical security teams by providing relevant information that informs their security posture in real time.

* Able to manage and handle situations of a sensitive nature and maintain confidentiality.

* During principal trips, act as a liaison between various departments in the company and associated entities to include Maritime and Flight assets.

* Assist Principal, Security Teams and Management with requests as needed.

* Perform other duties as assigned.

Qualifications:

To perform this job successfully, the GSOC Operator must be a problem solver, possess critical thinking skills and be detail oriented. The candidate will possess the ability to prioritize and complete a variety of specified tasks with a sense of urgency without sacrificing attention to detail or customer service. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Must have an interest in or experience in one or more of the following: Security, Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, Analytics, OSINT, or Research.

Computer Skills:

Competence with Google Suite, MS Office Suite and other database systems. Must be competent and comfortable working with email, document creation, and spreadsheet data entry. Ability to search for specific information on the internet and provide source verification. A basic understanding of information security is desired.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

* A professional demeanor, along with excellent customer service skills.

* Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

* Have strong prioritization abilities.

* Ability to analyze problems, identify causes and implement results oriented solutions.

* Excellent organizational and time management ability.

* Must have the ability to develop and write clear and concise emails with no grammatical errors.

* Ability to handle high pressure situations and make sound decisions.

* Ability to work independently while also being a team player.

Working Conditions:

* Able to work weekends, nights, irregular or extended hours. (12hr shifts)

* Able to regularly stand, walk, sit, use hands/manual dexterity, reach or stretch, stoop, kneel, crouch, speak and hear.

* Able to work well with others in a closed door environment.

* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• Palo Alto, CA, USA