At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

The Technical Operations Analyst will report directly to the Senior Director of Technical Operations and assume responsibility for overseeing all aspects of reporting and organization for the team. This role entails monitoring project progress, team productivity, documentation, and compliance operations. The ideal candidate will possess excellent communication and organizational skills, with proficiency in Excel and the Google Drive Suite being essential. While a strong technical background would be advantageous, it is not mandatory. This position is suitable for an entry or early career professional who is proactive, self-motivated, and capable of upholding the established procedures and reporting standards set by Technical Operations management.

Responsibilities:

• Maintain and enhance Technical Operations reporting on Uptime, Productivity, Root Cause sources, Environment Performance, and other relevant statistics in alignment with the guidance provided by the Senior Director of Technical Operations.

• Collaborate with Technical Operations Management to update project status documentation through direct communication and status update meetings. Monitor project milestones and deliverables.

• Manage and organize documentation repositories for all Technical Operations teams, ensuring adherence to a standardized documentation hierarchy as defined by Technical Operations Management. Encourage the use of templates and consistent information storage practices across all teams.

• Monitor and escalate compliance activities as necessary. Maintain a calendar to keep track of important dates and create tickets, schedule meetings, and generate reports under the direction of Technical Operations management. Ensure compliance documentation is regularly updated by subject matter experts as required by Information Security.

• Collaborate with Technical Operations Management to document and support workflows and processes within the Technical Operations group.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in reporting and organization, preferably in a technical environment.

• Excellent communication skills, both written and verbal.

• Strong organizational and time management abilities.

• Proficiency in Microsoft Excel and the Google Drive Suite.

• Familiarity with technical concepts and terminology (preferred).

• Ability to work independently and take initiative.

• Attention to detail and commitment to maintaining high-quality standards.

Notes: Candidate can reside anywhere in the US.

#LI-MP2
#LI-REMOTE

• Bachelors Degree with 0+ years of Business Analyst experience

• OR 2+ years of Business Analyst experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 9 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.