Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results Respond promptly to all customer inquiries while foll

Sr Mgr & Staff Scientist Location Remote ( San Francisco Bay Area/ West Coast preferred) Myriad Women's Health is a pioneering genetic testing and precision medicine company, recently honored as one of . Each year, our genetic tests empower nearly 1 million women and their families to make critical and timely healthcare decisions, whether they're thinking about starting a

Design, perform, and analyze clinical assay development experiments related to 14 products, leveraging large datasets including both clinical and laboratory data. Serve as the expert scientist who can turn a hunch or intuition your own or a colleague's into a rigorous quantitative analysis. Work closely with different groups across the organization and across different pr

Prepares for testing Verify patient identifiers on the sample and the test request form. Enters data into a lab information system. Identify, resolve and document exceptions and discrepancies. Scans paperwork submitted with specimens. Observes all compliance and regulatory requirements. Participates in continuous improvement projects to improve process within and between

Conducting day to day supervision or oversight of Accessioning Laboratory operation and personnel Interacting and communicating with non laboratory staff to ensure an efficient workflow Verifying that all Accessioning Laboratory personnel are trained and competent prior to handling patient specimens independently Verifying that all Accessioning Laboratory personnel are ev

Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy Collaborate with other teams (Customer Success, EMR, Accessioning) to ensure correct order handling Be the bridge between the laboratory and Customer Success for a seamless customer experience Support in the recognition and development of pr